Terms and Conditions
Privacy Policy
DAPPER Trend Co., Ltd. / dapper.com
DAPPER Trend Co., Ltd. ("the Company") highly values the protection of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase at dapper.com, in compliance with applicable Personal Data Protection Laws (PDPA).
1. Personal Data We Collect
We may collect your personal information when you visit our website, register an account, or complete a transaction on dapper.com, including:
Identity Data: Full name, gender, and date of birth.
Contact Data: Shipping address, billing address, phone number, and email address.
Transaction & Account Data: Order history, wishlist items, payment details (e.g., credit/debit card details, payment confirmations).
Technical Data: IP address, browser type, cookies, and browsing behavior on the platform.
2. Purposes of Data Collection, Use, and Disclosure
The Company processes your personal data for the following legitimate purposes:
Service Provision & Order Fulfillment: To process transactions, manage payments, deliver products, issue tax invoices/receipts, and provide post-sales services.
Customer Support: To handle inquiries, customer requests, complaints, and product return/exchange requests.
Marketing & Communications (with Consent): To inform you about promotions, special offers, news, and exclusive campaigns from DAPPER.
Service Enhancement: To analyze user behavior, site traffic, and preferences to improve website performance and user experience.
Legal Compliance: To comply with applicable laws, financial regulations, and governmental requests.
3. Disclosure of Personal Data to Third Parties
We do not sell your personal data. However, we may share your information with trusted third parties strictly necessary to complete services:
Third-Party Service Providers: Such as logistics/courier partners, payment gateways, financial institutions, IT service providers, and marketing platforms.
Governmental & Regulatory Authorities: When required by law, court orders, or legal proceedings.
4. Data Security Measures
The Company implements appropriate technical, organizational, and physical security measures to protect your personal data against unauthorized access, loss, alteration, misuse, or disclosure.
5. Your Data Subject Rights
Under Personal Data Protection regulations, you hold the following rights regarding your personal information:
Right to withdraw consent at any time.
Right to access and request a copy of your personal data.
Right to request correction or updating of incomplete or inaccurate data.
Right to request erasure, destruction, or anonymization of your data.
Right to object to or restrict the processing of your personal data.
6. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your data subject rights, please contact us at:
DAPPER Trend Co., Ltd.
Address: No. 6, Soi Ramkhamhaeng 81/1, Hua Mak Subdistrict, Bang Kapi District, Bangkok 10240, Thailand
Website: dapper.com
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Payment Methods: You agree to pay for goods using a valid credit or debit card that is legally recognized for debt settlement.
Payment Cancellation Conditions: You agree not to cancel or charge back a payment after completion, except under the following circumstances:
The transaction between you and the seller does not comply with the agreement.
The purchased goods were not delivered.
The received goods differ significantly from the description provided by the seller (at the sole discretion of the seller).
Refund Conditions and Process
Refund Approval: Refunds for completed payments will only be processed once approved and requested by the seller.
Refund Channel: All refunds will be credited back through the original payment method and issued to the person who made the initial payment.
Processing Time: The company does not guarantee that refunded amounts will arrive in your account on a specific date, as processing timelines depend on the respective banks and/or payment service providers involved.
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Return & Exchange Policy (dapper.com)
At dapper.com, we are committed to providing you with the highest level of satisfaction for every purchase. If you are not entirely satisfied with your item or encounter any issue, you may request a return or exchange under the terms and conditions outlined below:
1. Return & Exchange Period
Customers may request a return or exchange within 14 days from the date of receiving the product (based on the delivery date indicated in the parcel tracking system).
2. Eligibility and Item Condition
Products must be in 100% perfect condition, unwashed, unworn, unused, and unaltered in any way.
All product hang tags and price tags must remain attached, intact, undamaged, and untampered with.
Items must be returned in their original packaging, including the original box, dust bag, all complete accessories, and the original receipt or tax invoice.
3. Terms for Exchanges and Refunds
Product Exchange: You may exchange for the same item in a different size. If the item is out of stock, customers may choose to:
Exchange for another item of equal or higher value (by paying the difference).
Request a full refund.
Non-Returnable & Non-Exchangeable Items: Clearance sale items (discounted at 40% or more) and innerwear/socks (due to hygiene reasons) "cannot be returned or exchanged under any circumstances."
4. Shipping Costs and Responsibility
Damaged or Incorrect Items Sent by Merchant: The company will assume full responsibility for all shipping costs incurred for returning the item and dispatching the replacement product.
Exchanges Due to Customer Preference (e.g., Size Change): The customer shall be responsible for the shipping cost of returning the item to the company as well as the delivery fee for sending the replacement item back.
5. Processing Timeline for Exchanges & Refunds
Dispatch of Replacement Item: Replacement items will be processed and dispatched within 3–5 business days after the company receives and verifies the condition of the returned product.
Refund Processing: Refunds will be approved and initiated within 7–14 business days after receiving the returned goods. The refund will be credited to the original payment method (the exact reflection time in your account depends on your issuing bank and/or payment provider).
Return Shipping Address
Dapper Trend Co., Ltd.
864 Soi On Nut 17, Pattanakarn Road,
Suan Luang Subdistrict, Suan Luang District,
Bangkok 10250, Thailand
